Help

  • ID Passport Categories
    1. What is an ID Passport category?

      ID Passport category is an indicator of an account that determines the degree of verification of the Bitbon System User’s account and access to the capabilities of the Bitbon System services.

    2. Why do you need an ID Passport category?

      ID Passport category represents the existence of a certain set of verified account information of a Bitbon System User as a natural person. Accordingly, the ID Passport category increases the trust of other Bitbon System Users, which expands the possibilities for conducting activities within the Bitbon System.

    3. What ID Passport categories are available in the Bitbon System?

      The ID Passport categories in the Bitbon System are as follows:

      • category 1 — “Anonymous”;
      • category 2 — “Beginner”;
      • category 3 — “Formal”;
      • category 4 — “Personal”;
      • category 5 — “Verified” (subcategory A, B, C…N).
    4. What ID Passport categories will be available soon?
      • category 5 — “Verified” (subcategory A, B, C…N).
  • Providing
    1. What is providing?

      Providing is a type of activity of a Bitbon System User aimed at ensuring the decentralization of the Bitbon System by providing a certain number of Bitbon digital asset units owned by this User and resources of proper quality that include communication channels, CPU time and memory for long-term storage of information in order to ensure the circulation of digital assets.

    2. How can I connect to providing?

      To connect to providing, a Bitbon System User should make a transfer (a fixed amount of 0.0001 bitbons with the /providing comment) from the sender’s Assetbox to the recipient’s Assetbox. During the transfer, you do not need to specify the protection code. Once the transaction is successful, and Assetbox is involved in providing, an icon will appear on the Assetbox plate indicating that it is connected to the Registrator pool.

  • Assetbox
    1. What is Assetbox?

      In the traditional sense, Assetbox can be compared with the “electronic wallet” designed to store your digital assets.

      Assetbox is in the blockchain, has a unique hash code in the system, which in turn provides additional protection for storing and transferring your digital assets.

    2. What are alias and icon?

      For convenient use of Assetboxes, the Bitbon System offers additional tools — alias, icon, info.

      Alias is an additional unique name for your Assetbox. It is also convenient to use alias when transferring digital asset units between Bitbon System Users, giving them only alias instead of the 42-digit Assetbox address.

      Icon is a graphic identifier for your Assetbox. You can additionally upload a graphic image to your Assetbox, which will serve as an additional graphic identifier for you and other Bitbon System Users.

      Info is additional information about your Assetbox that you can specify on your own. At the same time, you can provide this information for other Bitbon System Users or leave it simply as an additional comment to your Assetbox.

    3. How can I customize Assetbox for more convenient use?

      In the “Assets” section, on the “Balances” page, you can edit the parameters of your own Assetboxes.

      For convenient use of Assetboxes, the Bitbon System offers special tools — alias, icon, info. For example, you can assign a unique name (alias) to your Assetbox and use it when giving your Assetbox address to other Bitbon System Users.

      Moreover, you can also upload a graphic image to your Assetbox (icon), which will serve as an additional graphic identifier for you and other Bitbon System Users.

  • Security of your transfers in the Bitbon System
    1. How can I improve security of my Bitbon unit transfers?

      To improve security of Bitbon unit transfers between Bitbon System Users, our specialists have developed additional functionality — the BTSC (Bitbon Transfer Security Code). This code is intended to provide an additional level of protection and is used by the system to confirm authenticity of transfers during their creation. Thus, additional protection and safety of your bitbons in all your Assetboxes is provided. To start using the BTSC, you need to create and set it in the “Security Settings” section.

      In the future, when you initiate operations to transfer Bitbon units to other Users, you will need to indicate the created BTSC as an additional confirmation of the transactions being carried out. Accordingly, the use of an additional personal security code will eliminate the possibility of unauthorized access to the use of Bitbon units in your Assetboxes.

    2. What is BTSC (Bitbon Transfer Security Code)?

      BTSC (Bitbon Transfer Security Code) is a protection code that provides additional security for your transfers of Bitbon units.

      The BTSC is used when you make transfers of Bitbon units to confirm their validity. Please note that the use of this code excludes the possibility of illegal access to Bitbon units in your Assetboxes and increases the level of protection of your Bitbon units.

    3. What is a protection code?

      Protection code is a parameter intended to provide additional security and data safety when making transfers. This parameter is a set of digits from 3 to 10 characters. The protection code is specified by the sender and transferred to the recipient in any convenient way, taking into account all the necessary security measures to prevent a third-party access to this code. After entering the received protection code, the recipient will be able to accept your transfer.

  • Two-factor authentication (2FA)
    1. How can I enhance security of my account?

      To increase the level of security of your account data, you can use the two-factor authentication (2FA). Essentially, two-factor authentication is a security method that uses 2 levels (factors) of verification to grant access to your account:

      1st factor — Space ID and password;

      2nd factor — temporary code that only you know.

      Thus, 2FA provides a high level of security, since to log in to your account you need to enter not only the Space ID and password of your account, but also a one-time temporary code that is generated using the standard Google Authenticator application installed on your mobile device. Therefore, even if your password becomes known to someone, attackers will not be able to access the personal data of your account without having access to your smartphone.

      You can increase the level of protection of your account and the digital assets contained in it, as well as personal information, by enabling two-factor authentication (2FA). To do this, go to the “Security Settings” section and enable 2FA, following the step-by-step instructions. After you enable this feature, each time you log in to your account, in addition to your Space ID and password, you will need to enter a temporary code created in Google Authenticator. You do not need to be connected to the Internet to receive the temporary code.

    2. What is a secret key, temporary code and temporary password?

      Secret key is used when setting up two-factor authentication (2FA) to connect your account to the Google Authenticator app on your mobile device. When setting up 2FA for the first time, an account connects to the Google Authenticator app by scanning a QR code or entering a secret key available in your account.

      When you enable 2FA for your account, you will be offered to save the secret key, which will be displayed in a special field in the “Security Settings” section. If you change or lose your device, this secret key will be required to subsequently connect your account to the Google Authenticator app on each new device.

      Keep the secret key in a safe place and do not disclose it to unauthorized persons. In the event that your private key is lost without access to Google Authenticator, you will need to go through the process of disabling 2FA for your account.

      Temporary code is a six-digit, one-time verification code that is used to log in to your account with two-factor authentication (2FA) enabled, or when you turn this feature on or off. The temporary code is generated by the Google Authenticator app and is valid for 30 seconds.

      Temporary password is a six-digit set of digits and symbols that the website User receives via SMS or email notification when restoring access to his/her account. The temporary password is valid for 24 hours from the moment of sending, and it must be replaced with a permanent one during this period.

    3. When logging in to your account with 2FA enabled, the error “Enter the temporary 2FA code correctly. Temporary code is valid for 30 seconds” is displayed.

      Once you log in to your account with two-factor authentication (2FA) enabled, and if after entering the temporary code, you see the error “Enter the temporary 2FA code correctly. The temporary code is valid for 30 seconds”, try to synchronize the application with the server. To do this, in the Google Authenticator mobile application in the upper right corner, click on 3 vertical dots and select “Settings” – “Correction of time for codes” – “Synchronize”, then reenter the generated temporary code from the application in the One Space service. For more information, please refer to the Google Help.

    4. How can I log in to my account if I don’t have access to the phone, and the secret code is lost?

      If the Google Authenticator application has been removed from your mobile device, or you do not have access to the device itself, and your private key is lost, you need to go through the process of disabling two-factor authentication (2FA).

      To do this, on the homepage of the One Space service, you should click the “Forgot?” hyperlink placed next to the authorization form, after which the page of restoring account access will open. Select the “Disable two-factor authentication (2FA)” option in the window on the right and fill out the form to generate the appropriate request.

      Within 24 hours after you make a request to disable 2FA for security reasons, a specialist of the Support Service will contact you to make sure that you are the owner of this account. After providing all the details and disabling 2FA, you will be able to log in to your account using your Space ID and password.